Airbnb messages that
send themselves.
Booking confirmation, check-in details, the checkout reminder, the review request. Written once, filled in per stay, sent on the dates of the booking rather than whenever you remember.
Laurie saved $4,000 last year when he switched to Host Port.
“I was paying hotel money for software I needed a training call to understand. Host Port does the same job for a fraction of it. One calendar, every channel, and nothing I have to think about on a changeover day. Moving all four took less than an hour to do.”
Laurie hosts four stays around Manly, NSW.See them on Airbnb
Five messages, in the same order, every time.
Most guest communication is the same handful of messages in the same sequence. Writing them fresh each time is a tax on your evening. Set them once and they follow the booking on their own.
- Booking
Booking confirmed
Instantly, or a set number of hours later
The confirmation that stops the "did it go through?" message. Fires off the moment the booking lands, or after a delay if you would rather it did not arrive mid-conversation with the channel.
- −3 days
Before check-in
A set number of days before arrival, at an hour you pick
Access details, parking, the door code, sent far enough ahead that a guest reads it before they are standing outside with luggage.
- Arrival
Day of check-in
On the arrival date, at a set hour
The short one on the morning of. Check-in time, address, and a line telling them how to reach you if anything is off.
- −12 hrs
Before checkout
A set number of hours before your checkout time
Bins, keys, checkout time. The message that saves the cleaner a phone call and saves you a late departure.
- +1 day
After checkout
A set number of hours after your checkout time
The thank-you and the review request, landing while the stay is still fresh rather than a week later when they have stopped thinking about it.
Timing is worked out in each property’s own timezone, so a listing in Perth and one in Sydney both send at the right local hour. A booking made after a message was due still gets it, rather than silently skipping the step.
Write it once. It arrives written for them.
Merge fields pull the real details of the real booking into the message as it sends, so a guest reads something specific to their stay rather than something blasted at a list.
Hi {{guest_name}}, you're all set. {{property_name}}Check-in: {{check_in_time}}, {{check_in_date}}Checkout: {{check_out_time}}, {{check_out_date}} Wi-Fi: {{wifi_network}}Password: {{wifi_password}}Getting in: {{directions}} Anything at all, just reply., {{host_name}}
Everything it can fill in
{{guest_name}}First name{{property_name}}The listing{{check_in_date}}Formatted long{{check_out_date}}Formatted long{{check_in_time}}From the listing{{check_out_time}}From the listing{{wifi_network}}Network name{{wifi_password}}Password{{directions}}Your arrival notes{{address}}Street and city{{host_name}}YouOne sequence, every channel you sell on.
Write the sequence once and it runs for every booking, whichever channel it came from, so you are not maintaining the same five messages in three different extranets.
Sent as a real in-platform message, exactly where the guest expects to find it.
Same direct connection, so the guest never leaves the channel they booked on.
Replies route straight back into your unified inbox, so the thread stays whole.
These channels only open a relay address once the guest has messaged first. Until that happens, or unless you hold a guest email, an automated message on a fresh booking is skipped rather than sent somewhere it would bounce.
Automation that lives inside your inbox.
An automated message is not filed away in some separate system. It goes into the same conversation as everything you type by hand, so when a guest replies to the check-in details you sent at 9am, the reply is sitting in the same thread with the same history.
That matters more than it sounds. The usual failure of automation tools is a split brain, the tool knows what it sent, your inbox knows what the guest said, and neither knows the whole conversation.
Starter messages
Five ready to add, each already pointed at the right trigger.
- Booking confirmationOn booking
- Check-in detailsBefore arrival
- Checkout reminderBefore checkout
- Thank you & reviewAfter checkout
- Checkout follow-upAfter checkout
What you get free, and what costs $10.
We would rather you understood the line than found it after signing up. Here it is.
Unlimited listings. No credit card, no trial clock.
- One-way iCal sync with Airbnb, Booking.com and Vrbo
- Unified calendar across every listing
- Manual bookings, blocks and notes
- Mobile app with push alerts
- Commission-free direct booking page for every listing
- Team and cleaner access, unlimited seats
Per listing, per month, in AUD.
- Everything in Free
- Two-way real-time sync in under 60 seconds
- Airbnb, Booking.com and Vrbo on two-way sync
- Unified guest inbox across every channel
- Automated pricing and stay rules
- Priority support, one-hour first reply
Message automation itself is not an add-on and carries no separate fee. What Pro buys is the direct channel connection that carries those messages into Airbnb and Booking.com threads.
Common questions
When exactly does each message send?
Every trigger hangs off the booking itself rather than a calendar you maintain. Confirmations fire on booking, arrival messages a set number of days before check-in at an hour you choose, checkout messages a set number of hours either side of your checkout time. All of it is calculated in the property’s own timezone.
Does it work on channels other than Airbnb?
Yes. Airbnb and Booking.com receive messages directly in their own threads, and direct bookings get a branded email that replies back into your inbox. Vrbo and Agoda are reachable through their masked relay addresses, but those only exist once the guest has messaged first, so a fresh Vrbo booking with no guest email on file is skipped rather than sent into the void.
Will it read like a form letter?
Eleven merge fields fill in the guest’s first name, both dates, both times, the wifi network and password, your arrival directions, the address and your own name. The result reads like a message written for that stay, because every specific in it is.
Do I have to write them from scratch?
No. Five starter messages ship with the product: confirmation, check-in details, checkout reminder, thank-you and review request, plus a checkout follow-up. Add one, change the wording to sound like you, and it is done.
Can I turn a message off for one listing?
Yes. Messages are configured per listing, so a studio and a four-bedroom house can run entirely different sequences, and any single message can be switched off without touching the rest.
What happens if a guest replies?
It lands in your unified inbox alongside everything else. An automated message goes into the same thread as anything you type by hand, so the conversation stays in one place instead of splitting across a channel app and an automation tool.
What does it cost?
Message automation itself is part of the product rather than a paid add-on, and there is no revenue share. What needs Pro at $10 AUD per listing per month is the direct channel connection that carries messages into Airbnb and Booking.com threads, on the free plan, automated messages reach direct bookings by email.